Frequently Asked Questions
Everything you need to know about shopping with Suhine for your home essentials.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location, while larger furniture pieces may require scheduled freight delivery.
Do you offer international shipping for home goods?
Currently, Suhine ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture items, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
What payment methods do you accept?
Suhine accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
Are your products covered by a warranty?
Yes, all Suhine home products come with a limited one-year warranty covering manufacturing defects. This does not cover normal wear and tear or damage resulting from improper assembly or misuse.